Help

Frequently asked questions

Quick answers about joining, buying and getting support.

How do I join the server?

Add spsmp.net as a server in Minecraft. Java and Bedrock players use the same address and play on the same world.

How long until my purchase arrives?

Packages are delivered within a minute of checkout. If the account is offline they are held and applied the next time you log in.

I bought a rank but did not receive it.

Rejoin once, then open a ticket on Discord with your username and the PayNow order ID. Staff will fix it quickly.

Do Bedrock players need a prefix?

Use your gamertag on the login page. The store adds the dot prefix for you.

Can I get a refund?

Digital goods are generally non-refundable once delivered. Contact us on Discord if something went wrong.

Is the store official?

Yes. This is the only official store. Never buy from third-party sellers.

How do I appeal a punishment?

Open a ticket in Discord with your username and the reason you were given.

Still stuck?

Staff on Discord are happy to help.